After successfully providing the required documentation, the casino claimed he had a duplicate account, which led jest to a rejected withdrawal. The issue państwa resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our układ following this confirmation. The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Poland is experiencing difficulties withdrawing funds because transactions to his preferred payment method are not possible.
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- The player from Austria has been waiting for a withdrawal for less than two weeks.
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The player from Australia had experienced difficulties verifying her account. She initially contacted the online casino in September of the year before jest to verify her proof of age, as she did not have a license. Despite our team’s efforts jest to communicate with the casino and resolve the issue, the casino had failed to cooperate. The complaint had been closed as ‘unresolved’ because the casino failed to reply and cooperate in resolving the complaint. There had been no progress even two weeks after the casino was notified about the player’s complaint. The player from Ecuador had reported that his internetowego casino account had been blocked without explanation after he had attempted to withdraw his winnings.
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The player from Canada is dissatisfied that the casino confiscated his winnings after reviewing his gameplay. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had jest to reject the complaint. The player from Australia had requested a withdrawal less than two weeks prior jest to submitting the complaint. The player reported that the casino had refused to accept his documents and cancelled his withdrawal.
