The player from Romania had used a deposit premia at an online casino, won a significant amount, and attempted a withdrawal. However, the casino had cancelled the withdrawal, claiming that the player had violated the maximum bet rule while the bonus państwa active. The player had disputed this, stating that he had continued playing for several hours after completing the premia wagering. Despite our efforts to mediate, the casino did not respond owo our inquiries. As the casino was operating without a valid license and didn’t refer owo any Alternative Dispute Resolution (ADR) service, we were unable owo further assist the player.
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However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due owo a lack of necessary information. As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. The player from Alberta was unable owo withdraw funds due jest to a lock placed mężczyzna their account by casino management.
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The player had been asked to be patient and to notify the team if the withdrawal państwa still not processed after czternaście days. However, the issue had subsequently been resolved to the player’s satisfaction. He reached out to support but received no assistance and państwa www.hellspin-slots.com frustrated with the situation.
