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- Consequently, the complaint was rejected due owo lack of information.
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Casino Payment Methods
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The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness owo provide evidence of her claims. Therefore, the complaint państwa not upheld, and the case was closed. Our team contacted the customer support during the review process jest to gain an accurate picture of the quality of the service. HellSpin Casino has a good customer support, judging by the results of our testing.
Withdrawal Of Player’s Winnings Has Been Delayed
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However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us. We had advised the player jest to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. However, due owo the player’s lack of response owo our messages and questions, we were unable owo investigate further and had to reject the complaint.
Player’s Winnings Confiscated After Alleged Bonus Violation
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Is Hellspin Casino Legal For Australian Players?
The casino had not responded jest to the complaint, which państwa closed as “unresolved.” Attempts owo communicate with the casino multiple times yielded w istocie cooperation. The player’s account państwa closed due owo alleged nadprogram abuse, which the player disputed, stating that w istocie wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond jest to the complaint thread and had not provided sufficient evidence. The issue was resolved successfully żeby our team, and the complaint was marked as ‘resolved’ in our układ. He reached out jest to support but received no assistance and państwa frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back.
